frequently asked questions.

We’ve got the scoop on all your burning questions about krescent–let’s dive in!

about krescent

What sets krescent apart from other meal delivery services?

krescent is uniquely focused on providing allergen-friendly meals specifically tailored to the needs of college students with food allergies. Our commitment to safety, convenience, and delicious recipes sets us apart from other meal delivery services that may not prioritize the needs of those with dietary restrictions.

Is krescent only for college students or can anyone order from you?

While krescent was created with college students in mind, anyone can order from us. We understand that the challenges of navigating food allergies extend beyond the college experience, and we're here to support you wherever you are in your journey.

What are krescent's goals for the future, and how do you plan to expand?

krescent's primary goal is to empower as many people with food allergies as possible to live their lives to the fullest. We plan to expand our reach by partnering with more colleges and universities across the country, continuously improving our services based on customer feedback. In the future, we hope to become a household name in the food allergy community and a trusted resource for allergen-friendly living.

How does krescent stay up to date with the latest research and best practices in the food allergy community?

At krescent, we are committed to staying informed about the latest advancements and best practices in the food allergy community. We actively participate in food allergy conferences, webinars, and workshops to stay connected with the community and learn from the experiences of others. Additionally, we take the necessary strides to stay on top of the latest advancement so that we can innovate our meals safely as the food allergy landscape changes.

food safety

How does krescent handle cross-contamination risks in its kitchens?

We take cross-contamination seriously and have implemented strict protocols to minimize risks. Our kitchens are dedicated top 9 allergen-free facilities, and we follow rigorous cleaning and sanitization procedures between each meal preparation. All of our equipment and surfaces are thoroughly cleaned to prevent any potential cross-contact.

What kind of training do krescent's staff members receive regarding food allergies and safety protocols?

All krescent staff members undergo extensive training on food allergies, allergen management, and safety protocols. This process includes education on the most common allergens, how to read ingredient labels, and how to prevent cross-contamination. Our staff is also trained in proper handwashing techniques and the use of personal protective equipment to ensure the safety of our meals.

How does krescent ensure the quality and freshness of its ingredients?

krescent partners with trusted suppliers who share our commitment to quality and safety. We source the freshest ingredients possible and prioritize local and organic options when available. Our ingredients are carefully inspected upon arrival to ensure they meet our high standards, and we follow strict storage and handling protocols to maintain their quality and freshness.

How do I get in contact with someone if I need further details into the preparation process of the meals?

If you have any questions or concerns about the preparation process of your krescent meals, please don't hesitate to reach out to our customer support team. You can contact us via email at customerservice@krescentfoods.com. Our knowledgeable staff will be happy to provide you with more detailed information about our meal preparation process and address any specific questions you may have.

support/payment

What payment methods does krescent accept?

As of right now, krescent accepts major credit cards for the payment method.

Is there a minimum order amount for krescent meals?

There is no minimum order amount for krescent meals. You can order as few or as many meals as you need to fit your dietary needs and lifestyle. However, please note that shipping fees may apply for orders below a certain threshold, which will be clearly indicated during the checkout process.

What should I do if I have an issue with a payment or a charge on my account?

If you notice any discrepancies or have concerns about a payment or charge on your account, please contact our support team immediately. You can reach us via email at customerservice@krescentfoods.com. We will work with you to resolve the issue promptly and ensure that your account is accurately updated.

social initiatives

Does krescent have any social initiatives?

Yes, krescent is planning on engaging in several social initiatives aimed at supporting the food allergy community and promoting inclusivity. We plan to work closely with the organization FARE (Food Allergy Research and Education) to contribute to food allergy research. We also plan to host a variety of educational webinars and virtual support groups to provide resources and connect individuals with shared experiences.

How does krescent give back to the food allergy community?

krescent is committed to giving back to the food allergy community through various initiatives. We partner with local and national organizations to support food allergy research, education, and advocacy efforts. A portion of our profits are donated to these organizations, and we also participate in fundraising events and awareness campaigns throughout the year.

How can I get involved with krescent or support your mission?

There are several ways you can get involved with krescent and support our mission! You can help spread awareness about our allergen-friendly meal services by sharing your experiences with friends and family. We also encourage you to participate in our social media campaigns and engage with our content to help build a stronger community. You're welcome to sign up for our monthly newsletter by clicking here, opening, reading and sharing its content with others. If you're interested in donating to help us make a lasting impact in the food allergy community, please click here.

What actions do you take to maintain a sustainable and socially-conscious business?

At krescent, we believe in operating a sustainable and socially-conscious business. We prioritize the use of eco-friendly packaging materials and work with suppliers who share our commitment to reducing waste and minimizing our environmental impact. We also strive to create a diverse and inclusive workplace, offering equal opportunities and fostering a supportive company culture. Additionally, we regularly assess our business practices to ensure we are aligned with our values and making a positive impact on the communities we serve.

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